National SI 5 Star Phone Certification Day celebrates businesses that have achieved the Scheduling Institute’s prestigious 5-step certification for excellence in phone handling and customer service. This certification demonstrates a commitment to providing superior customer experiences through effective communication.
Quick Facts
When is it?: April 5th annually
Tagged as: Professional Development & Customer Service Excellence
What’s the hashtag?: #NationalSI5StarPhoneCertificationDay
When was it founded?: 2019
Who founded it?: The Scheduling Institute, led by Jay Geier
History
The Scheduling Institute, established in 1997 by Jay Geier, introduced the 5-star certification process in 2007. The program was specifically designed to help medical practices, particularly dental offices, improve their phone handling capabilities and customer service standards. The certification day became official in 2019 to recognize businesses that complete this rigorous training.
Timeline
• 1997: Scheduling Institute founded
• 2007: Introduction of 5-star certification process
• 2019: First National SI 5 Star Phone Certification Day celebration
Upcoming Dates
| Year | Month | Date | Day |
|---|---|---|---|
| 2024 | April | 5 | Friday |
| 2025 | April | 5 | Saturday |
| 2026 | April | 5 | Sunday |
| 2027 | April | 5 | Monday |
| 2028 | April | 5 | Wednesday |
| 2029 | April | 5 | Thursday |
How It’s Observed
Businesses celebrate by organizing phone skills workshops, hosting team appreciation events, and sharing success stories on social media. Many organizations use this day to recognize their certified staff members and reinforce the importance of excellent customer service.
Fun Facts About SI Certification
• The certification involves a comprehensive 5-step process
• It primarily focuses on medical and dental practices
• Training includes both theoretical and practical components
• Certified businesses often see significant improvement in customer satisfaction
Quiz
- What date is National SI 5 Star Phone Certification Day?
- Who founded the Scheduling Institute?
- In which year was the 5-star certification process introduced?
-(Answers: 1. April 5th, 2. Jay Geier, 3. 2007)
FAQs
• What is the 5-star certification process?
• How long does certification take?
• Who can apply for certification?
• What are the benefits of certification?
Related Days
• National Customer Service Week
• Administrative Professionals Day
• National Business Development Day
• Professional Development Day